INDUSTRIOUS
238
Members onboarded
20
Offices Sold
32%
Occupancy Growth
98
Happy Hours & Events Hosted
Role
Member Experience Manager
Location
Seattle, WA
Year
2023/24
Achievements:
Problem solver, momentum driver, and experience curator for 200+ clients/members.
Full ownership of building management, facilities, and operations, including managing and training 1 direct hire
Achieving business objectives of <4% churn and staying within quarterly budget.
Led $77,000+ revenue increase, 32%+ occupancy growth since March '23.
Maintaining customer loyalty with NPS score of 70+.Charcuterie Boards, so many charcuterie boards (see below).
Part of the first cohort of the Industrious MBeeA, a 12-week program with ASU's W. P. Carey School of Business. Learned & practiced how to apply academic frameworks and strategic thinking to real-world business scenarios.
